Glendale Nissan

Position Description: Cashier

Reports to: Service Manager/Business Manager

Position Information:Receives callers at the dealership, determines the nature of their business, and directs callers to their destination. Answers basic inquiries, routes incoming calls, takes messages, and provides basic information to all callers. Organizes dealership records in an efficient manner enabling easy and quick retrieval.

Receives payment for products or services sold by the dealership and plays a key role in maintaining or creating customer satisfaction for the business transaction.

Position Responsibilities:

Essential Duties include the following. Other duties may be assigned.

Greets showroom customers and determines the nature of their visit as needed.

Directs customers to the correct department, notifies the appropriate person that a customer is waiting, and introduces the customer to a salesperson.

Answers incoming phone calls. Directs caller to appropriate department or individual or takes a thorough message.

Communicates with callers and visitors in a professional, friendly, and efficient manner.

Maintains refreshments (coffee) in the customer lounge area.

Communicates messages to the appropriate parties in a timely manner.

Accept mail from postman and delivers to the business manager immediately

Makes sure all FED EX packages are ready for pick up

Assists with clerical duties as requested.

Files within appropriate file system all dealership forms, records, reports, correspondence, or other important material.

Searches for and retrieves information contained in files as requested.

Keeps files current.

Greets customers at the cashier counter in a pleasant and professional manner.

Collect payments for parts and service tickets presented

Close out tickets in computer accurately

Process checks as instructed (IE: proper ID, verification, guarantee if applicable)

Process credit/debit cards as instructed (ie: proper signatures, verify amounts)

Process cash transactions accurately (ie: give proper change, check for fake dollar bills)

Get customer signatures on all repair orders and warranties as instructed

Responsible for cash drawer/balance at beginning and end of shift

Reconcile cash taken in at end of shift and drop in safe with checks and credit cards

Run credit/debit card batch slip at end of shift

File Service copies in customer files as instructed

Pull files as needed

Receives cash, checks and credit card payments from customers; records amount received.

Provides refunds or credit memorandums to customers for returned merchandise or as directed by managers.

Reconciles cash drawer daily.

Works with department managers to keep abreast of new products and services offered, their features and value, and any changes in price.

Answers customer questions about service performed or products purchased, or refers them to someone who can.

Handles customer complaints with integrity and poise and, when necessary, refers dissatisfied customers to the appropriate individuals for resolution.

Provides clerical and secretarial assistance to departments as needed.

Comply with all company policies as required. ie: Meal and rest period policy, timekeeping, etc. Please refer to the Employee Handbook for further detail.

Complete all required HR training modules in KPA

Maintain a valid driver’s license and immediately inform management of any changes in its status.

Maintain a professional appearance. ie: a high level of personal grooming, hygiene, and uniform appearance. See Employee Handbook for more detail.

SUPERVISORY RESPONSIBILITIES

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS

• Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
• Understand and speak Spanish, English.

MATHEMATICAL SKILLS

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.